Last update: 19/09/2025

Terms and conditions

These Terms and Conditions explain our services and the relationship with you as a customer or user, as well as the reciprocal rights and responsibilities when using our web platform and any communication or commercial transaction you conduct with Multi Plastic, S.A. de C.V. (hereinafter, “Multi Plastic”).

You agree to accept the Terms and Conditions described below, including any new feature or tool that may be added to the products and services we make available to you, even if they are not expressly mentioned herein.

Multi Plastic reserves the right to update these Terms and Conditions without prior notice to customers or users.

We recommend regularly reviewing the website www.multiplastic.com.mx, where the current version will be available.

1. General.

1. The data that customers or users provide through our direct communication channels are recorded and managed under the current privacy policy, which is publicly available at: https://www.multiplastic.com.mx/terms-and-privacy/privacy-policies
2. Multi Plastic has authorization forms that will be required during the sales process so that the conditions under which the goods will be manufactured and delivered are known and approved.
3. If a supply contract has been signed by Multi Plastic and the customer, these Terms and Conditions shall prevail over the provisions of the contract unless explicitly stated otherwise.
4. Any supply contract entered into between Multi Plastic and the customer is subject to the applicable laws in force of the United Mexican States (Mexico), unless explicitly stated otherwise.
5. As part of our commitment to the environment, Multi Plastic does not print purchase orders, invoices, certificates of quality, specification sheets, among others. All documentation is provided digitally and is available for download from our Connect platform.

2. Official policies and communications.

1. All products and services provided are subject to the content of current work policies and external notices related to Multi Plastic’s commercialization and operations.
2. Policies are included in the confirmation emails for order follow-ups, quotations or samples, or shared by the customer service team. Official notices can be consulted at: www.multiplastic.com.mx/documentos/cartas

3. Website usage and Connect.

1. The domain www.multiplastic.com.mx (hereinafter, the “Website”) is for the exclusive use of current and prospective customers of Multi Plastic (hereinafter, “Users”), enabling them to consult and interact with the information necessary to manage requests related to the services offered by Multi Plastic through its Website and the Multi Plastic Connect module (hereinafter, “Connect”). All content on this Website—including texts, images, videos, files, etc.—and all information is the property of Multi Plastic, S.A. de C.V., or is used with authorization from the rights holders. Therefore, the rights over such content are protected by applicable Mexican law and international law.
2. The names, logos, products, silhouettes, images, services, trademarks, advertising slogans, videos, or any other element of Multi Plastic, S.A. de C.V. currently contained or inserted in the future may not be used at any time without the prior written permission of Multi Plastic, S.A. de C.V. Reproduction, modification, distribution, transmission, republication, display, performance, or any other use of the content of this Website on any other internet page or computer network is therefore prohibited, including in advertising and announcements related to the makeup of this Website.
3. Users are prohibited from attempting to obtain information, messages, sound or image files (including photographs, recordings, videos, drawings, etc.) or any other element of this Website by any means other than those expressly made available to the User for such purpose. Downloads for strictly personal use are permitted, but reproduction for any other purpose is not. Downloading any element contained on this Website (including any program connected by hypertext or links) is authorized only for its application during the visit to our Website; for any different use, the User must have express authorization issued by Multi Plastic.
4. Users are prohibited from making or attempting to make any addition, deletion, transformation, or any other form of alteration to the content of this Website. Likewise, the User may not delete or alter in any way any data that identifies the ownership of rights over any content on this Website.
5. Multi Plastic may modify the Website or remove features in any manner, at any time, without prior notice. The Website includes links that allow you to visit partner or third-party sites; Multi Plastic has no control over these sites or the companies to which they belong. By using the Website, you acknowledge and agree that Multi Plastic is not responsible for any data transmissions that could affect the behavior of your equipment. The Multi Plastic Connect module is enabled only for users registered in Multi Plastic’s database and allows the management of quotation requests, orders, invoice downloads, and all information related to product procurement processes. The Website does not process payments or transactions of any kind; therefore, credit card or bank account information is never requested.
6. By registering in Connect, you agree to provide updated and accurate information about yourself or your company, which will be used to properly manage the processes related to product procurement. Multi Plastic will only use personal information in accordance with the terms of the Privacy Notice published on its Website.
7. To register in Connect, a username and password must be created. The customer is responsible for maintaining the confidentiality of access data and all activities carried out therewith. Multi Plastic is not responsible for any damage or harm that may be caused to you as a result of unauthorized or improper use of your username and password.
8. Multi Plastic may automatically generate a username and password for already registered customers to promote the use of the Connect platform. The password provided is temporary, and no requests can be made until the user changes it to a confidential password.
9. Multi Plastic may deactivate user accounts that engage in unauthorized activities or due to account inactivity.

4. Prospecting and quotes.

1. To begin the quotation process, you must be registered in our database as a user.
2. Sales prices are provided only through a formal, system-stamped quotation. Having a formal quotation does not mean immediate availability of the material in inventory; it is important to review and validate delivery times with your account executive.
3. The prices of all our quotations and orders pending authorization are EXW and are subject to change without prior notice, due to inflation, exchange rates, volatility in raw material costs, and other costs inherent to manufacturing.
4. All products marketed by Multi Plastic and listed in our catalog with a specific name do not necessarily have the same technical, physical, and chemical characteristics as other products with the same or similar name in the market. Therefore, it is imperative that the customer validates and performs the necessary tests to ensure that the product meets their requirements.
5. All products are subject to particular manufacturing and pigmentation minimums, as they depend on factors such as:
   • Model and characteristics of the equipment where it is manufactured.
   • Mold characteristics and number of cavities.
   • Time required for mold changes and machine purging.
   • Minimum purchase requirements from pigment suppliers (standard and special).
6. Sales minimums can be reached between two or more customers through the “Waitlist” scheme.
7. The “Waitlist” scheme is a service that Multi Plastic offers to current and prospective customers to reach the minimum production quantity for certain products among two or more customers.
8. Multi Plastic markets products classified as made-to-order, which are subject to possible shortages due to variations inherent in the production process. If the manufacture of certain products is not completed, these will be considered shortages and will not be charged or invoiced, provided that the variation does not exceed 5% of the requested quantity, either higher or lower. If, due to force majeure, the shortage or overage exceeds said 5%, Multi Plastic undertakes to complete production to cover a maximum shortage of 5% as soon as possible. In the event of an overage greater than 5%, the customer will have no obligation to purchase such material if not desired. Invoicing will be carried out only for the quantity actually produced and delivered; therefore, Multi Plastic will not be obligated to complete the non-manufactured quantity if the shortage does not exceed 5%.
9. Design projects and exclusive developments are carried out through a specialized process with defined stages and timelines from the idea to the final product, requiring specific approvals to advance and fulfill what is agreed in the project.
10. To minimize damage from handling and storage by the customer or third parties, Multi Plastic determines the packaging (bag, box, pallet, or others) and arrangement (layered or bulk) of products according to their shapes, dimensions, and geometries. However, some products—with irregular shapes, wide mouths, or light weights—may suffer some deformation when packed or during internal handling; nonetheless, the products maintain their functionality.
11. Before an order is manufactured, the customer may request a change to the original packaging. Such change must be quoted separately, as it generates additional costs according to the quantity and required packaging (e.g., boxes, pallets, palletizing type, additional bags, skids, stretch-wrap, among others).

5. Intended use of the products.

1. All products marketed by Multi Plastic undergo general quality tests that include length measurements, weight, general functionality attributes (capacity, tightness, stability, resistance, among others) and aesthetics (flash, color, uniformity, joints, among others) with the aim of meeting the specifications supported by our certificate of quality and approved by the customer. Upon purchasing our products, it is the customer’s responsibility to carry out all necessary tests and validations to ensure they meet their intended functionality from the moment Multi Plastic delivers them through their final use.
2. Multi Plastic does not perform any of the following tests:
   • Packaging and labeling
   • Stability
   • Pressure and tension
   • Impact resistance
   • Functionality and performance
   • Storage
   • Color, shade, pigmentation
   • Leakage
   • Dosing
   • Permeability
   • Oxygen/gas barrier properties
   • Dimensional deformation
   • Stress cracking
   • Overall/specific migration
   • Non-toxicity
   • Microbiological studies
   • Torque application and tightness
   • Shelf life
   • Simulated and accelerated tests under temperature, humidity, altitude, and atmospheric pressure
   • Filling temperature (hot or cold)
   • Nominal and overflow fill levels
   • Compatibility
   • Transportation tests or simulations
3. It is the customer’s responsibility to know and disseminate proper use and handling to all personnel who have contact with and influence over the processing of the products acquired from Multi Plastic, as well as to carry out any validations, analyses, approvals, and certifications before agencies, authorities, official standards, or any others that may apply depending on their industry and product type. If the customer requires any additional document, it must be requested prior to order authorization to evaluate feasibility—e.g., certificates for FDA-approved raw materials, certificates of origin, among others.
4. Multi Plastic cannot guarantee universal compatibility, performance, and service life of products that are subjected to situations, conditions, processes, specifications, misuse, and/or formulas for which they were not designed and manufactured.
5. The customer must formally notify when, due to approvals, registrations, or controls—either internal or before agencies, authorities, and institutions—specific raw materials, pigments, or additives are required that must not be substituted by others of similar composition regardless of equivalent performance. In such case, if due to circumstances beyond Multi Plastic’s control there is a shortage of any of the raw materials, delivery dates may be extended until the authorized raw materials are available, without any liability for Multi Plastic for the impacts this may cause.
6. All pigmented products are subject to percentage variations or tolerances inherent to the manufacturing process, which must be considered at the time of product approval. To this end, Multi Plastic provides reference samples that must be physically signed by the customer to approve the required color, except for standard line colors white and black. Any possible variation within tolerance percentages does not affect the quality, performance, or physical or mechanical properties of the products.
7. “Headspace” may vary between 3% and 15% depending on the type of container, shape, and/or thread for ranges between 25 ml and 20 liters. For products under 25 ml, headspace may be greater due to their small capacity. Multi Plastic follows best practice by suggesting a fill line based on tests performed with water (density = 1). Each customer must define the desired and functional headspace for their product, process, logistics, and product/industry requirements.

6. General commercial conditions.

1. Multi Plastic requires full payment from the customer when the product is in stock/inventory; otherwise, a deposit may be made on made-to-order products to authorize the order. Under no circumstances can a stocked product move to “authorized” status without 100% payment.
2. Quoted products are manufactured to order and production is scheduled only after the order has been authorized.
3. To proceed with an order, Multi Plastic requires the customer’s express authorization through specific forms (order confirmation by purchase order, product acceptance, carrier confirmation, Multi Plastic liability release, among others), as applicable.
4. Any payment made by the customer must be deposited in the currency in which the product was quoted.
5. Orders for which a deposit has been received are invoiced on the date when the material is 100% available, and Multi Plastic will request final payment.
6. If the customer has special invoicing requirements, they must notify them at the time of placing the order to evaluate feasibility.
7. If the customer requires maintaining inventory of specific products, a supply contract must be signed.
8. Any credit request for the acquisition of products or services with Multi Plastic will be evaluated through a credit investigation at the customer’s expense.
9. All documentation, receipts, or information required by Multi Plastic to process and authorize an order—such as authorization letters, shipping instructions, payment receipts, among others of mandatory nature—must be acknowledged as received and validated in writing by Multi Plastic staff. If such formal confirmation is not obtained or there is no notification that the order has been authorized, Multi Plastic disclaims any non-compliance in the manufacture of required products, delivery times, delivery or shipment arrangements, among others related to the sale, due to lack of proper and timely validation.
10. The prices of all our authorized order folios are subject to price changes as of the manufacturing date when the customer requests special delivery in a period longer than 45 business days from the authorization date, or when the delivery volume exceeds the productive capacity of the mold and machines corresponding to that same 45-day period.
11. Products marketed by Multi Plastic are subject to a ±2% tolerance in order fulfillment, supported by evidence recorded in internal counting and weighing controls, audits, order release, and delivery confirmation with carriers or third parties. If the shortage does not exceed said 2%, it will not be considered a complaint nor be grounds for order rejection. In such cases, replacement may be considered in a subsequent order, provided there is a prior agreement with the customer. No refund or credit note will be issued for these shortages. If the shortage exceeds 2%, the customer must file a formal complaint with evidence within the established periods from the invoice and shipment dates for the claim to be valid. An investigation will then be conducted to determine the origin of the shortage.

7. Retention of title.

1. Multi Plastic retains ownership of the products related to authorized order and sample folios until the full price (including VAT, shipping costs, accrued charges, among others) related to such products has been paid in full.

8. Billing and collection.

1. All orders will be invoiced without exception, either with the customer’s tax data or as a counter sale, as required by the customer.
2. It is the customer’s responsibility to provide or enter the correct tax data for invoice issuance.
3. Multi Plastic does not re-invoice or cancel invoices due to errors in the information provided or missing data from the customer.
4. The due date for credit invoices is determined from the invoice issuance date.
5. For all export orders, Multi Plastic issues the invoice with the foreign trade complement required by the Tax Administration Service (SAT). It is the customer’s responsibility to notify the name of the hired customs broker, who must comply with SAT requirements and regulations to process customs clearance.
6. Export expenses and risks related to international handling of goods are borne by the customer.
7. Payments made by the customer for the sale of goods are entirely independent from payments for charges or services complementary to the product sale (storage charges, shipping charges, sale of samples, design services, among others).
8. For orders with a deposit payment requiring partial deliveries, 100% of the goods to be delivered must be paid and 50% of the value of the goods pending delivery must be covered. Deposit payments for orders in production will be invoiced at month-end or once it is validated that the order cannot be delivered within the same current month in which the deposit payment was made; such payments will be invoiced as “advance payment.” Only one invoice will be issued for the total advance payments generated during the month.
9. At year-end, a balance cleanup is performed: all credits older than one year equal to or less than $250.00 MXN, and balances aged two years or more equal to or less than $2,000.00 MXN, will be automatically removed from our system, and such credit balance will be considered forfeited.
10. Multi Plastic works with the Credit Bureau (Buró de Crédito) to report good or poor payment behavior of our customers.
11. Administrative information and important notices can be consulted at: https://www.multiplastic.com.mx/documentos/cartas-administracion

9. Manufacturing and partial deliveries of goods.

1. Committed delivery dates for orders and samples are counted from the moment they are authorized in our system and when the necessary manufacturing minimums for each product are met. For orders subject to manufacturing by integrating orders from two or more customers, delivery dates may vary until completion.
2. Delivery days consider only business days and therefore do not include weekends and holidays.
3. The moment an order is authorized, the customer is automatically notified for their awareness and consideration. Any questions or clarifications must be reported by the customer as soon as possible since, once the manufacture of the goods is scheduled, any changes inherent to the manufacturing itself cannot be made.
4. All products are manufactured under the specifications indicated in our official formats, such as technical drawings, infographics, specification sheets, and authorization letters, as well as physical approvals of samples (signed by both the customer and Multi Plastic).
5. The information provided for each product through the Website is a consolidated version that shows the most relevant characteristics of each product. However, all Website content is subject to constant updates due to catalog maintenance; therefore, it must be definitively and legally considered that manufacturing is carried out according to what is mentioned in section 9(d) above.
6. All special manufacturing requirements that alter the product’s composition, aesthetics, or packaging must be requested by the customer before order authorization.
7. Delivery dates requested by the customer are subject to manufacturing timelines and acceptance by Multi Plastic.
8. Multi Plastic reserves the right to comply with requested delivery dates when:
   • The mold’s productive capacity is insufficient to meet the required quantity within the required time.
   • There is merchandise of the same or other type already manufactured and awaiting delivery that has not been collected on time by the customer, limiting installed storage capacity.
   • The customer has outstanding financial and administrative issues—unresolved, on hold, or legal—that prevent continued production due to risk of loss or abandonment of goods.
   • Any other factor arising from micro- or macro-environmental conditions that prevent continued manufacturing (e.g., natural disasters, strikes by us or third parties, pandemics, wars, among others).
   • In situations where inventory is available at any of the different production plants, delivery times may vary due to coordinating consolidated transfers. If the merchandise is required and consolidation cannot be awaited, the available material will carry an additional cost—subject to prior customer authorization—related to transfer logistics.
   In any of the foregoing cases, Multi Plastic is responsible for notifying the customer immediately for their awareness.
9. Non-compliance with delivery dates is subject to penalties by the customer only when there is a supply contract signed by both parties clearly and specifically stating the amounts and cases in which they will apply.
10. The customer may request partial deliveries of orders with a maximum of 3 releases, extendable to 6 only for orders with volumes greater than 36 m³ and less than 210 m³. The remaining orders must be divided into multiple orders, each of which will be treated as any other order even if they share the same purchase order.
11. Orders between 16.5 m³ and 36 m³ are mandatorily subject to partial deliveries if the customer wants deliveries using our units—either local or for documentation at a carrier. If the customer does not want partial deliveries, pickup must be performed by the customer on the agreed date and will be subject to storage charges established in these Terms.
12. Partial deliveries may be halted in the following cases:
    • If the customer is late on payments for overdue invoices or various previously invoiced charges.
    • If the customer fails to collect, in a timely manner, any required partial delivery, limiting storage capacity for subsequent partial deliveries.
13. The customer may not cancel the manufacture of any components of an order being fulfilled under the partial delivery scheme.
14. The delivery scheme will be limited to a maximum of two partial deliveries. A third delivery will be allowed only in exceptional cases, exclusively when, due to quantity, volume, or route availability, it is not possible to make the complete delivery in two parts using our transport units. This exception must be duly justified and authorized.

10. Storage and internal handling.

1. Multi Plastic is responsible for storage of the goods from their manufacture until the day the order (or its partial delivery) is invoiced, releasing Multi Plastic from damages inherent to storage due to relocations after the time limit or due to the product remaining in the same location for a prolonged period.
2. All invoiced orders located at our facilities awaiting pickup by your personnel or by a carrier—whether paid, on credit, or pending final payment for delivery/shipment—are subject to the following guidelines for storage charges:
   • Orders have a maximum period of 7 calendar days of storage during which daily storage charges will not be generated, provided they are collected within this period (applies only to orders with volume less than 50 m³; larger orders must be collected according to the scheduled pickup date without exception). This time is granted to allow you to coordinate pickup, make final payment, or complete other documentary procedures such as those required for exports.
   • Once the period has ended, Multi Plastic will apply a fixed charge of $200 MXN and an additional daily charge for each cubic meter represented by your merchandise from the invoice date until the day pickup is confirmed and performed. This includes the previous 7 days not used by the customer for the processes mentioned above, which must be fully covered to deliver the order. The per-cubic-meter charge will be $20.00 MXN for orders under 50 m³ and $25.00 MXN for orders of 50 m³ or more. Storage charges will be applied for a maximum of 21 days.
   • Multi Plastic will not hold merchandise in our warehouse for more than 21 days. Upon completion of this period from invoicing, any order will be shipped “freight collect” via the carrier chosen by Multi Plastic, as long as it is 100% paid. Accrued charges will be invoiced and must be paid to place a new order. For merchandise not collected from orders that are NOT fully settled or are on credit, Multi Plastic will determine its disposition for sale or grinding, as applicable, forfeiting any deposit; for credit orders, this may lead to revising credit terms.
   • An order that incurs storage charges may have its current productions postponed or halted to avoid merchandise saturation.
   • Once 8 calendar days have elapsed since the order was invoiced, we are not responsible for damage that packaging or products may suffer due to relocations, internal re-positioning, or the order remaining in a fixed location affected by environmental causes such as dust, temperature, light, among others.
   • Under a supply contract, Multi Plastic may manufacture and store the quantity of product that, based on mold productive capacity, seasonality, estimated investment, among other factors, it deems appropriate to fulfill deliveries on time. Any breach of this contract by the customer grants Multi Plastic the right to eliminate the reserved inventory, subject to the regular delivery times for each of its products from the time the order is authorized.

11. Dispatch and delivery of goods.

1. Delivery times for merchandise using our units within our delivery area are counted from the invoice date.
2. Although our prices and products are sold under the EXW Incoterm (Ex Works), Multi Plastic may manage delivery and dispatch of goods through a pickup scheme using your carriers or, upon special request to your company. In unforeseen circumstances beyond our control—such as road closures or blockades, lack of personnel, breakdown and total repair of the vehicle fleet, official provisions limiting circulation of units (e.g., bill of lading requirements or special permits in local areas), among others—when shipped via carrier, the pickup service cost will be charged to the customer’s freight collect waybill, without responsibility or obligation for replacement by Multi Plastic.
3. For pickup orders, delivery times from invoicing are immediate within business hours, provided that delivery requirements are met and the invoiced merchandise amounts are settled, including other amounts such as storage charges, services, among others.
4. If the order was subject to and accepted under the partial delivery scheme by the customer, the delivery days for each partial will be subject to the route considered most convenient by the logistics department’s shipping division and may extend up to the fifth business day without liability for Multi Plastic for any impacts and without being grounds for re-invoicing.
5. The final packaging of the merchandise will be its original packaging unless Multi Plastic considers and assumes the additional cost of re-packaging the product in boxes, pallets, or even as a “bundle” in the case of multiple packages. This is entirely at the discretion of Multi Plastic staff and may be a one-time action without being subject to claims for subsequent shipments in different packaging.
6. It is the customer’s responsibility to provide special packaging and packing requirements before fulfillment and invoicing, in accordance with their internal storage and handling requirements or those established by their carrier for pickup, transfer, and delivery of their merchandise. These requirements will be validated by our Customer Service team to confirm feasibility and whether additional charges apply. If there are no special requirements, order fulfillment will be performed according to the order’s packing list in original packaging or with product re-packaging as mentioned above in item (e). Specification sheets do NOT confirm that the merchandise is palletized; they only suggest a stacking pattern and height according to the dimensions, shape, and strength of the packaging. Multi Plastic is not responsible for merchandise damage, pickup delays, false-positioning charges, or any other related issues if such packaging and packing requirements are required as mandatory at pickup or shipment and were not requested by the customer in time. This includes partial deliveries that had to be made or even non-delivery due to attempting pickup with a unit of insufficient capacity for the total cubic meters required for the order.
7. The shipping team takes photographic evidence at the time of loading at the Multi Plastic warehouse or plant and keeps it for 40 days. This supports the total delivery of packages as well as the conditions in which they are shipped. In case of rejection due to receipt of damaged merchandise, Multi Plastic may send this evidence, which exempts Multi Plastic from returns if the conditions at the customer’s receipt differ to the customer’s detriment from the shipping conditions shown in the evidence.
8. For all local deliveries—that is, within our delivery area in our units—Multi Plastic’s responsibility for the merchandise mentioned in section 10(a) of these Terms extends during transport and until unloading at the point agreed with the customer.
9. Local delivery of merchandise is made to the door of the warehouse or point agreed with the customer. Any maneuver different from unloading at the door—such as moving goods within the warehouse, arrangement on racks or other locations, special labeling of packages, pallet assembly, and activities inherent to such packing—will not be performed by our staff and will not be subject to prolonged waiting while the customer’s personnel carry out such activities.
10. For deliveries within our delivery area, maximum waiting times for our units are as follows:
    • Multi Plastic has a scheduled appointment: up to 10 minutes after the agreed time.
    • Multi Plastic has no appointment / delivery at your premises: up to 15 minutes after arrival*.
    • Multi Plastic has no appointment / delivery at a parcel or carrier facility: up to 20 minutes after arrival*.
    *From the arrival of our unit at your receiving area.
11. If there is a delivery appointment and the waiting time exceeds the aforementioned limits, an additional waiting charge of $500.00 MXN will be generated for each half hour our unit remains at the point.
12. Times are tabulated up to the start of unloading; the time invested in unloading depends on the volume and speed and is not included within these limits.
13. If the unit must leave after the waiting time has elapsed, it will be the customer’s responsibility to pick up the merchandise at Multi Plastic’s facilities. If a second delivery scheduling is required, it may be made at a cost of $2,500.00 MXN plus VAT. Waiting times are subject to the provisions above in these Terms.
14. Any prolonged wait thus mentioned will be subject to charges, which will be invoiced and must be paid prior to a next delivery or a new order.
15. When shipping an order within our facilities in external units hired for an exclusive door-to-door service or in customer units larger than 3.5 tons, Multi Plastic performs audits via a checklist documenting the general condition of the unit—both inside and outside the box—such as cleanliness, condition of the box, fumigations, presence of odors, residues, or any other situation that may alter the original condition and protection of your products.
16. Multi Plastic reserves the right to deliver merchandise when the units collecting it are owned by a third party (neither the customer nor Multi Plastic) if the unit conditions are not suitable for loading per the checklist. Loading may be halted until:
    • The carrier provides an appropriate immediate solution.
    • The customer expressly authorizes shipment via email despite the incident.
    • The carrier schedules a new pickup that meets the requirements.
    In all such cases, Multi Plastic is released from any rejection due to causes derived from the unit’s conditions.
17. For shipments documented with carriers or consolidated pickups, no inspection is performed on the condition of the units in which your merchandise will be transported, nor whether it travels with other products that may cause damage, deterioration, or any type of impact to your merchandise. Therefore, Multi Plastic disclaims any damage caused to your merchandise once documented or loaded with the selected carrier.
18. Through its logistics department, Multi Plastic may assist the customer with coordinating pickups and merchandise loading without responsibility in the selection of transport through the official “Instruction Letter” format. Multi Plastic will notify the carrier of delivery requirements, including conditions the unit and driver must meet, minimum safety requirements, and handling requirements for the merchandise.
19. The minimum amount for local delivery, extended delivery zone, and shipment of orders to authorized parcel and carrier zones with our personnel and transport is from $10,000.00 MXN before VAT. If the product(s) have a sales minimum whose total purchase amount is less than this amount, Multi Plastic may request pickup by the selected carrier or request pickup directly by the customer. Multi Plastic may consolidate multiple deliveries to go out on route if the internal shipping policy that optimizes the route is met. If the customer wishes to wait for this to occur, Multi Plastic will extend delivery times under our sales policy without any liability, or alternatively, the customer may request pickup at their own expense and risk.

12. Transportation, merchandise insurance and risk transfer.

1. Multi Plastic will not be responsible for any additional charges, setbacks, or consequences arising from the conditions, policies, operations, or decisions of the carrier or logistics provider selected by the customer. This disclaimer applies, including but not limited to, items such as: handling charges, pickup or delivery delays, storage, penalties, failed positioning, cancellations, re-routing, waiting times, after-hours delivery, among other costs and situations related to the transfer or handling of the product once it has left our facilities. Once shipment has been made, Multi Plastic will notify the customer by email confirming the merchandise departure, indicating the shipment date and, if applicable, the corresponding waybill. From that moment, all responsibility related to transport, tracking, service conditions, final delivery, and any subsequent claim will rest exclusively with the customer and the logistics provider they have contracted. We recommend that the customer maintains active and timely communication with their carrier, reviews the carrier’s conditions and policies in advance, and, if appropriate, contracts transport insurance to safeguard the integrity of the cargo.
2. Multi Plastic does not recommend nor is it commercially linked to any specific carrier or courier company; therefore, it assumes no responsibility for the services they provide. The choice of transport is the customer’s exclusive responsibility, who must analyze, audit, select, and contract the provider deemed suitable according to their logistics and business needs. Our employees are not affiliated with such companies nor do they intervene in negotiating their conditions; their knowledge is limited to coverage and information publicly available on their websites or official channels. If the customer opts for a carrier or courier located outside the frequent pickup zones or operational geofences of Multi Plastic, potential delays in delivery scheduling should be considered, even if the order meets free-shipping purchase minimums. In such cases, Multi Plastic reserves the right to:
   • Request that the customer arrange direct pickup with their logistics provider.
   • Offer alternatives within more frequent shipping routes to optimize delivery times.
   • Coordinate delivery with another carrier within high-frequency shipping zones, subject to the customer’s prior consent.
   Our priority is to ensure an efficient and clear logistics process; therefore, we invite our customers to confirm in advance the shipping conditions, delivery times, and operational availability of their chosen logistics provider.
3. Multi Plastic does not offer direct delivery service with third-party units. Products are sold ex-works at our warehouses and plants. Direct delivery services may be quoted with our units and only with carriers if so decided by the logistics department based on product type, total volume of goods, or the cost-benefit relationship of subcontracting units or carriers according to the destination agreed with the customer—this latter being considered an extension of responsibility for Multi Plastic as mentioned in section 10(a).
4. Coverage of cargo insurance in shipments through carriers selected by the customer is entirely under the jurisdiction, policies, and criteria of each carrier and, consequently, the customer’s. Therefore, total or partial loss or theft are likewise the customer’s responsibility, with the understanding that the scope of the insurance was and is known from the carrier selection, pursuant to section 12(a). Any changes related to these matters are outside Multi Plastic’s control, and it is the customer’s responsibility to be aware of updates, changes, restrictions, and others that may arise with each carrier.
5. When there are difficulties in obtaining information related to destinations, service types, schedules, or conditions at the carrier’s delivery facilities designated by the customer, it will be the customer’s sole responsibility to coordinate directly with the provider for pickup scheduling and any actions necessary to complete shipment. Multi Plastic will not intervene in the selection, hiring, or coordination with the carrier chosen by the customer and is thus released from any liability arising from delays, losses, damages, non-compliance, operation stoppages, or any other situation occurring during transportation or at delivery.
6. In all shipments where delivery and documentation of merchandise with a carrier is requested on the customer’s behalf—i.e., charged to the customer’s credit account under an existing agreement or freight collect related to their internal registration with the carrier—Multi Plastic is subject to the carrier’s policies and regulations. If special permits or authorizations are required, the customer must provide them to complete the process or, failing that, generate the waybill directly and request pickup at our facilities.
7. Multi Plastic will deliver merchandise only to carriers whose units are in suitable conditions for the safe transfer of products. If factors that may compromise the integrity, care, or transport of the merchandise are detected—such as visible damage, dirt, or residues creating contamination risk—Multi Plastic may suspend delivery until the carrier meets the minimum necessary requirements.
8. For traceability and customer safety, Multi Plastic reserves the right to withhold physical delivery of an order to a carrier (parcel or freight) if the carrier does not provide a formal, numbered shipping waybill on official letterhead and does not present its respective, likewise numbered and stamped, Carta Porte (bill of lading).
9. Multi Plastic’s responsibility ends upon delivery at the agreed point. From that moment on, all handling, storage, and transfer will be the customer’s responsibility, including service costs, insurance, maneuvers, and others that may apply with third parties.
10. Multi Plastic reserves the right to refrain from coordinating deliveries with carriers or couriers whose operations impair efficient, timely delivery and documentation—due to their way of working, long waiting times, lack of flexibility, poor service, inadequate facilities, or unsuitable practices for handling products sold by Multi Plastic. If Multi Plastic assists with management, coordination, and communication with a third-party carrier chosen by the customer, as well as making a payment to a carrier on behalf of the customer, the merchandise will still travel at the customer’s risk and account. In case of delays, incidents, damage, or total/partial loss, it will be the customer’s responsibility to follow up and claim directly with the carrier.
11. Bulk packaging, while cost- and logistics-efficient, can cause various aesthetic effects on products. When items are packed in large quantities without individual protection, they are more exposed to physical damage such as scratches, dents, or deformation due to constant friction during transport and storage. This situation is outside of Multi Plastic’s control; if the customer requires it, a customized secondary packaging solution can be provided at cost to meet the customer’s needs and requirements.
12. Each international sale is considered an individual and customized process. Multi Plastic acts as a logistics facilitator, providing direct service to the carrier and/or customs broker designated by the customer, adhering to the specific instructions, guidelines, and requirements they indicate. Throughout the export process, continuous and clear communication is maintained among Multi Plastic, the customer, and their logistics representatives to ensure effective coordination, transparency in tracking, and operational certainty at each stage of the shipment. Our commitment is to ensure that the product leaves efficiently, safely, and without setbacks, providing agile and reliable logistics. Since international operations may involve conditions beyond the scope of these general Terms and Conditions, any situation not contemplated herein will be reviewed and addressed in a timely and specific manner in coordination with the customer.

13. Product shelf life and nonconformities.

1. Multi Plastic sets product shelf life in the quality certificate, considering appropriate handling and storage conditions detailed below:
   • Do not expose to sunlight or temperatures above 30°C.
   • Keep in a dry, cool, clean place, free of dust and particles.
   • Do not store next to chemicals, solvents, toxic products, or any similar product.
   • Do not stack packages higher than the heights indicated in product specification sheets; it is also important to have adequate storage facilities such as pallets, racks, shelves, or separators that support the products.
   • Store the product in its original position; do not lay it down or place it upside down.
   • As you use your product, we recommend closing the box, bag, or pallet again—depending on the product presentation—so it remains in optimal condition.
   • For PET or polystyrene products, it is recommended to keep the separators between them.
   • Any other condition that may jeopardize the integrity of the packaging or product.
2. Multi Plastic accepts reports of non-conformities within 20 calendar days from the invoice date for domestic orders and within 40 calendar days for international orders.
3. Non-conformity reports will not proceed if any of the following situations occurs:
   • Non-compliance with the conditions indicated in section 13(a).
   • The customer did not formally require the exclusive use of a certain raw material for the manufacture of their products and these were manufactured with equivalent raw materials pursuant to section 5(f).
   • Pigmented products show tone variations within tolerances approved by the customer.
   • Reported products do not correspond to the lot number invoiced within the periods established in section 13(b).
   • Packaging shows damage attributable to transportation or handling by the parcel or carrier.
   • Products have been processed by the customer or distributed within supply chains.

14. Inventories.

1. Most of Multi Plastic’s products are made to order, which means delivery times may vary from 2 to 6 weeks depending on product type, mold productivity, requested quantities, time of year, among other key variables. However, certain higher-turnover products are often kept in stock; when in inventory, shipping timelines begin once an order has been authorized and meets all requirements—instructions, documentation, payment, full invoicing information, among others.
2. Some products may have inventory or balances physically located at sites other than Multi Plastic’s tax domicile. Such products, even if available in inventory, are subject to route coordination, third-party or internal carrier pickups, and whether collection is feasible for the minimum required volume.
3. This may take 7 to 10 calendar days to integrate and consolidate units, plus transit time. If the customer cannot or does not wish to wait, a pickup or shipment with an additional charge may be requested, which will be at the customer’s expense and risk. It will be quoted in advance and must be authorized in writing and paid to begin the earlier shipping date to the customer.
4. Our inventories operate in real time; therefore, when requesting and confirming an order that does not include complete information and payment to authorize and process the order, it is possible that the material will be allocated to fulfill other orders that completed their request successfully—even if requested later. Multi Plastic disclaims any potential impact this may cause.
5. For an existing order with a deposit where the material is ready for release, it may be allocated to another customer if the final payment is not made after seven calendar days and storage charges are incurred. Multi Plastic disclaims any potential impact this may cause.
6. Refunds of deposits must be requested in compliance with Multi Plastic’s requirements and documentation in order to proceed within the established timelines.

15. Warranties, exchanges and refunds.

1. In the event that, by error, Multi Plastic delivers to the customer products that differ from the characteristics originally requested—such as, but not limited to, color, weight, or model—the customer and/or its subcontractor shall be obliged to inspect the goods upon receipt and to notify Multi Plastic in writing of any discrepancies detected, immediately and prior to subjecting said products to subsequent processes.
2. For the purposes of this clause, subsequent processes shall be understood to include, among others.
3. Any production process, filling, or decorating, whether by printing, labeling, or other equivalent methods, as well as any addition, alteration, or transformation carried out on the delivered product.
4. In the event that the erroneously delivered products are subjected to any of the aforementioned processes, they shall be considered as intervened material and unusable for warranty purposes, thereby releasing Multi Plastic from any obligation of replacement, exchange, or refund.
5. Furthermore, Multi Plastic shall not assume any liability arising from the omission of the customer, its subcontractor, or supplier in reporting the discrepancies in due time and form. It shall be an indispensable condition for the admissibility of any claim that the products remain intact and unaltered at the time of notification.

16. Complaints.

1. To manage complaints under the Terms and Conditions of sale with clear parameters as to which are valid, and which do not apply. This can prevent disputes and ensure a transparent process for all our customers.
2. Criteria for Valid Complaints
   • The complaint must be submitted within the valid periods mentioned on the invoices issued by Multi Plastic. Customer internal processing times are external to the timelines that begin from the invoice date.
   • The complaint must include clear and complete evidence of the issue, which may be through a Multi Plastic form or the customer’s own format and must include photographs, videos, lot numbers, a detailed description of the reason, failure, and details presented, as well as sufficient samples of the defective product.
3. Complaints proceed in relation to:
   • Visible or non-visible manufacturing defects.
   • Shipping errors regarding documentation processes by Multi Plastic at carrier facilities (quantity, model, specifications).
4. The product must not have been handled, altered, or used in a way different from that for which it was designed, manufactured, and recommended by the manufacturer or third parties.
5. The product must be unused, unfilled, unlabeled, and in the same condition as when shipped to the customer, consistent with the photographic evidence documented by Multi Plastic prior to shipment.
6. Validation Process
   • The company reserves the right to inspect the claimed products before issuing a resolution.
   • The customer must cooperate by providing complete information and allowing inspections of samples to be provided—or on-site if necessary.
7. Resolution of Valid Complaints
   • If the complaint is validated, Multi Plastic may choose to:
     1. Replace the defective product.
     2. Issue a partial or total refund.
     3. Issue a credit note for future purchases.
     4. Depending on the nature of the complaint, product type, and/or volume of goods, the merchandise may not be collected and may only be disposed of by the customer.
     5. If physical merchandise is required, with prior authorization and coordination by Multi Plastic, return and replacement costs will be assumed unless otherwise agreed.
     6. Depending on the nature of the failure or defect, time of year, or product type, when the complaint proceeds, resolution times may vary (e.g., mold repair or damage, internal validation times, and merchandise transfer).
8. Cases Where Complaints Do Not Proceed
   • Expired period: The complaint was submitted outside the period stipulated in the Terms and Conditions.
   • Misuse: The product was transported, stored, handled, altered, or used contrary to the manufacturer’s recommendations.
   • Destruction of evidence: Partial or total destruction of samples, lot, or affected production preventing testing and traceability by Multi Plastic.
   • External conditions: Damage caused by storage or transportation conditions under the responsibility of the customer or their carrier.
   • Tampering or misrepresentation: Altering, manipulating, or distorting information, evidence, and facts related to the product, the customer’s internal processes, transfers, storage, use, specifications, documentation, among others.
   • Initial conformity: If the customer signed acceptance upon receiving the product and no damages or irregularities were reported at that time. Products previously sampled, validated, and approved by the customer and which show no defects or production failures—where issues relate to incompatibility, omissions, lack of testing in the customer’s production or logistics process, among others.
   • Multi Plastic is not responsible for problems arising from incorrect integration of the product into the customer’s processes that were not previously validated.
   • Subjectivity: The complaint is based on subjective appreciations that do not affect product functionality or quality.
   • Agreed specifications: The product meets the specifications previously approved by the customer.
   • Complaints do not apply for changes in the customer’s needs after purchase.
9. Recurrent or Unfounded Disputes
   • The company reserves the right not to process repetitive complaints or those submitted without sufficient grounds.
   • In case of disputes, the parties may opt for mediation or arbitration.
10. Multi Plastic reserves the right to work with customers and prospects without any liability regarding legality, documentation, requirements, erroneous or incomplete information to finalize purchases, file integration, abusive behavior, verbal or written insults toward our personnel, lack of payments, or misuse of their line of credit.
11. You have read these Terms and agree to them; otherwise, Multi Plastic suggests not acquiring the products or services offered.
12. If you deem it appropriate, we provide the email account quejas@multiplastic.com.mx where you can state and specify the reasons with which you disagree. You may also call (33) 3612-1070.

Last update: 19/09/2025